Our standards, and what happens if they are broken

A professional who does good work and records it honestly should never be worse off than one who does not. That is the whole of it. Every rule below exists to make the honest choice the profitable one, and none of it is worth anything if you cannot read it before you sign up.

We would rather explain the rules than catch people. Nothing on this page is a secret, and nothing on it happens without a person looking first, from the third step onward.

Our commission is 15%, and it is charged on the job's final amount or on the published minimum for that service, whichever is higher. If a plumbing job's published band starts at Rs 900 and you record Rs 400, the fee is still calculated on Rs 900.

This is not a penalty and it does not assume anything about you. It exists so that recording a smaller number than you were paid gains nobody anything — which means nobody has any reason to ask you to.

Jobs genuinely do come in under the band: the tap only needed a washer. Say so on the job and a person reviews it, usually the same day. If the whole category keeps landing under its minimum, that is our price being wrong, not yours — we move the band and nobody is penalised for it.

We tell every customer that if the same fault comes back within the window for that service, we send somebody back and they pay nothing. That promise is ours to make and yours to honour: you go back and put it right, and that return visit is unpaid.

If you genuinely cannot go — you have left the trade, or the customer asks for somebody else — we send another professional and pay them in full for their work. What they were paid then comes off your next earnings, at most a quarter of any one payout, so no week of yours goes to nothing. It shows on your dashboard as a balance you can watch going down. We will not ring you asking for cash, and we will not take money you have already been paid.

The window runs from the day the job is finished: 30 days for most repairs, 90 days for painting, 48 hours for cleaning and for reporting damage in transit.

What decides who pays is what you find when you get there, and you are the one who records it. Only the same fault coming back is unpaid. A different problem, nothing wrong, or damage caused since the last visit — all three become an ordinary job at the ordinary price and you are paid normally. The customer is told all of this before we send you out, so you are not the one breaking the news at their door.

That is why the verdict has to be honest in both directions. Calling a genuine recurrence something else takes money from a customer who was promised otherwise. Calling a new job a recurrence takes a morning's work from you for nothing.

It never covers damage the fault caused — the water from a leak, food spoiled by an outage — parts the customer supplied, or work you advised and they declined. Write that advice on the job at the time you give it. Three weeks later it is the only thing that protects you.

If a customer keeps claiming and the visits keep finding nothing, that is ours to look at, not yours to absorb. Tell us and we will.

All of it is compared against other professionals doing the same category of work, not against a fixed number. A category where every job is cash is not a suspicious category.

• Final amounts that cluster at or just below the published minimum, far more often than your peers.
• Jobs cancelled after you have met the customer, again far more often than your peers.
• Customers who confirm an amount different from the one you recorded.
• Customers who book you once, then keep using SajiloKaam for other work and never book through it again.
• Jobs marked finished that never settle at all.

These are named because a system that punished them would be punishing good work, and because you should be able to do all of them without wondering:

• Charging less than the band. A cheap, fast job is a good job.
• Taking cash. It is the primary way Nepal pays and it always will be here.
• Turning work down. You are allowed to be busy.
• A customer complaint on its own. Complaints are read, not counted.
• Working few jobs, or being new.

Nothing here triggers on one job. Each step names what it costs and how it is lifted.

1. You are told, privately

The numbers we are seeing, on your own dashboard, next to your category's average. No penalty, nothing a customer can see, no record kept if it stops. Most of this ends here.

2. List position

You appear lower in search while the pattern continues, and recover as it stops. Automatic, reversible, and never permanent. Nothing is removed and nothing is public.

3. Digital settlement, and no open jobs

New jobs settle by eSewa or Khalti only, and you stop being offered jobs from the open pool — customers who ask for you by name still reach you. A person decides this, not a score, and it is lifted after a conversation and a run of clean jobs.

4. Payouts held, listing hidden

Your listing stops appearing while the review runs, and money already earned waits rather than being paid out. It is not taken. If the review clears you, it is released in full with an apology.

5. Removed, and the fee reclaimed

For confirmed, deliberate under-reporting: the listing is removed permanently and the commission that was avoided is charged. Where a customer was overcharged, they are refunded first, before we recover anything.

At every step you can see what triggered it, in numbers, and ask a person to look again. An appeal is answered by a human being, not by the same system that raised it.

Steps 3, 4 and 5 are never automatic. A person reviews the evidence and can undo any of them.

A digital payment is confirmed by eSewa or Khalti themselves, so we can pay it out quickly. Cash has to be reconciled against a confirmation the customer types, so it waits longer. That difference is an operational fact, not a punishment — and it is the reason we would rather grow digital payments than inspect cash for ever.