Help centre

How do I book?

Describe the problem on the home page in your own words, or pick a service. You will see the trade, the price band and who is available, then confirm.

Do I need an account?

To book, yes — the professional needs a name and a number to arrive at. Signing in is your mobile number and a six-digit code. There is no password.

Can I book for someone else?

Yes, but put their number in the booking so the professional can reach the person who will actually be there.

Is the price on the card the final price?

It is the band for that kind of job. The professional confirms the exact figure after seeing the work, and you approve anything above the estimate before they carry on.

When do I pay?

After the work is finished. Cash, eSewa or Khalti. We never ask for payment in advance.

Someone asked me to pay them directly.

Do not. No professional should ask you to send money outside the app. Tell us — that request is the clearest sign something is wrong.

The SMS has not arrived.

Delivery to NTC and Ncell can take up to a minute where coverage is poor. Check the number you typed, move somewhere with signal, and wait. If it still does not come, call us and we will book it for you by phone.

I have changed my number.

Call us. Your bookings are tied to the old number and we move them across by hand for now.

To complain about a job that has already happened, use the complaint route — it has its own timescales. For anything else, the contact page has the phone number and the hours.